The trucking industry's lifeblood – efficient dispatch operations –is often hindered by outdated communication systems that rely heavily on manual phone calls and tedious data entry. These traditional methods create a cascade of inefficiencies that impact driver satisfaction, customer experience, and ultimately, the bottom line. But…there is a solution, and it’s called Ai.  Read our white paper on the advances in solving dispatch inefficiencies. Go to Cloneops.ai Â
March 3, 2025customer satisfaction News Updates
How Can AI Solve Dispatch Inefficiencies
Win 37% More Spot Quotes with Email Integration
Freight brokers can secure more loads with less effort by automating email management. Discover how Tai TMS helps you quote faster, streamline communication, and eliminate back-office bottlenecks. Download the whitepaper and focus on what truly matters: scaling your business.Â
February 6, 2025Revolutionize Customer Engagement with CloneOps.ai
Learn how CloneOps.ai empowers your team by handling repetitive tasks with AI-driven precision, freeing your talent for strategic, high-value work. Ready to redefine customer engagement? Read our white paper today!
December 11, 20242024 Customer Service Trends in the Supply Chain
In today's landscape of high customer expectations, evaluating your customer experience (CX) is crucial. Download this report to discover the challenges and opportunities in transportation and logistics CX, along with strategies for improving satisfaction, ROI, and the role of AI in boosting efficiency.
September 1, 2024The Complete Guide to IBM i
Discover why IBM i remains vital for modern enterprises: scalable, secure, and cost-effective. Explore common use cases, maintenance challenges, and strategies to maximize its potential. Download DDC’s guide to unlock your legacy system's full potential today!Â
August 1, 2024Elevating Customer Service in the Supply Chain
Program Aired: June 13, 2 p.m. ETÂ Find out how modern customer service solutions can upgrade your business' operations. Donna Kintop, Head of Customer Care at DDC FPO, joins Transport Topics' Seth Clevenger for a special one-on-one conversation to discuss her experience building customer success strategies for countless transportation companies and offer her insight on customer service trends across the supply chain.
June 13, 2024CX is Mission-Critical
Today, with high customer expectations defining industry standards, it's vital to assess your CX. Download this report to explore CX challenges and opportunities in transportation and logistics, highlighting strategies for better satisfaction, ROI, and AI's role in enhancing service efficiency and engagement.  Â
June 1, 2024CX is Mission-Critical
Today, with high customer expectations defining industry standards, it's vital to assess your CX. Download this report to explore CX challenges and opportunities in transportation and logistics, highlighting strategies for better satisfaction, ROI, and AI's role in enhancing service efficiency and engagement.  Â
May 1, 2024Enhancing Customer Service in Supply Chain
Customer service that provides an ROI is crucial for long-term success, but new research found that 55% of organizations in the supply are unsure if their customer service drives ROI. In this report, learn how others in the industry plan to prioritize and improve customer service.Â
August 1, 2023Why Anonymity Matters
A common concern shared by prospective WorkHound customers is that an anonymous outlet will only lead to negative feedback.  In this eBook, we examine the reality behind anonymous feedback, the value of anonymity, and how anonymous feedback can improve company culture. Â
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